An AI agent's loop: perceive, reason, act on your tools, human review, learn.
AI agent
01 Perceive
02 Reason
03 Act on your tools
04 Human review
05 Learn
Agentic AI, in plain words
An AI agent is software that understands a request, works out the steps, uses your tools to carry them out and reports back.
A chatbot answers. An agent acts: it reads an attachment, finds the right record, fills in a form, prepares a draft, then asks for approval before anything that commits you. It doesn't replace your team; it takes the repetitive work off their plate.
Chat assistant
Answers questions from what it knows.
AI agent
Looks up your data, uses your software, chains steps together and asks for sign-off.
Use cases by sector
Examples of what we can build. Every project starts from your actual process.
Healthcare, clinics and labs
Read lab reports received as PDFs or photos and file the values in the patient record.
Prepare the consultation: summary of the pre-visit questionnaire and latest results.
Triage front-desk requests and draft replies for approval.
Back office and operations
Extract data from invoices, purchase orders or contracts and enter it into your ERP.
Reconcile, check and flag discrepancies instead of checking everything by hand.
Produce weekly reports from your databases and spreadsheets.
Customer support
Answer common questions while citing your documentation.
Qualify and route tickets, then prepare the reply for the human agent.
Reply on WhatsApp or by email, in French, English or Arabic.
Field teams, public bodies and NGOs
Sort citizen reports by urgency and department from the photo and text.
Find a council decision or bylaw and cite the source page.
Sports
Analyse match video: positions, movement, per-player statistics.
Handle club bookings and member reminders automatically.
What we deploy
Document intelligence with human validation
Read PDFs, scans and photos, extract into a strict format, validate, then write into your systems. Uncertain cases go to human review.
Support and operations copilots
An assistant connected to your tools that prepares replies, files and actions, then waits for your go-ahead.
Workflow automation
Flows that connect email, forms, databases and APIs, with AI at the steps that need understanding or judgement.
Knowledge assistants with source citations
Query your procedures, contracts or archives. Every answer cites its source, and the assistant flags what it does not know rather than guess.
Computer vision
Detection, tracking and measurement in images or video, including directly in the browser.
Our method
01
Discovery workshop
Together we identify the tasks where an agent delivers real value, and the ones where it does not belong.
02
Prototype within weeks
A working agent on a sample of your real documents or tickets, measured against criteria we define together.
03
Secure deployment
In your environment, on-premise or in the cloud of your choice, with private models when the data is sensitive.
04
Human in the loop
Confidence thresholds, review queues and limited permissions: the agent proposes, your team decides.
05
Evaluation and monitoring
Test sets, quality dashboards, action logs and continuous improvement after go-live.
Security and data sovereignty
Your data is your asset. We design every agent so it stays under your control.
Private models
When the data requires it, models run in your environment. No data is sent to a third-party service.
Data stays under your control
On-premise or sovereign cloud deployment of your choice, restricted network access, encryption.
Human in the loop
Every action that commits you requires approval. Uncertain results are queued for review.
Audit logs
Every request, every source consulted and every action is logged and reviewable.
GDPR and health data
Data minimisation, consent, right to erasure, role-based access. Our health software follows health-data-grade security practices.
Capabilities proven in production
These capabilities already run in products we have delivered. We adapt them to your context instead of starting from scratch.
In production
Document intelligence with human validation
In a patient follow-up platform, lab reports sent as PDFs or photos are read and structured automatically, with no data shared with third parties. Uncertain results go to human review, with quality tracking.
In production
Computer vision
Match video analysis that runs directly in the browser: pose detection, tracking and per-player statistics, with no dedicated infrastructure.
Innovation lab
Knowledge assistants with source citations
Q&A over medical reports: every answer cites the source page and no value is ever invented. Quality is measured against evaluation sets.
In production
Workflow automation
Flows that connect email, forms, databases and APIs, with AI at the steps that need understanding or judgement. Already running in our own operations.
How to get started
01
Discovery workshop
1 to 2 days
We map your processes, pick a first use case, and estimate gains and risks. Deliverable: a costed roadmap.
02
Pilot
4 to 8 weeks
A working agent on a narrow scope, with your users, measured against agreed criteria. Then you decide whether to go further.
03
Production and run
Ongoing
Hardening, hosting, monitoring, regular evaluation and expansion to new use cases.
An AI agent is software that understands a request, plans the steps and uses your tools (email, database, ERP, documents) to carry it out. Unlike a chatbot, it takes action. At Echmun, it always asks for approval before any action that commits you.
Does our data leave the company?
Not unless you want it to. The agent can be deployed in your environment, on-premise or in a sovereign cloud, with private open-source models, so no data is sent to an external service. This is already our approach for medical documents.
How long does a first agent take?
After a one-to-two-day discovery workshop, a working pilot on your real data usually takes a few weeks. Production then depends on your integrations and security requirements.
What happens when the AI gets it wrong?
We design for mistakes. Every result carries a confidence level; below a threshold it goes to human review. Actions are logged, the agent's permissions are limited and quality is measured continuously against test sets.
Do we need to replace our current software?
No. The agent connects to your existing tools through their APIs, your databases, your mailboxes or your automation platforms. We build any missing connectors.
Do you work with companies outside Tunisia?
Yes. Based in Tunisia, we work in French and English with organisations in Tunisia, France and across Europe, in a time zone close to Europe's. Workshops can run remotely or on site.
Which task would you like to stop doing by hand?
Tell us about it. We'll tell you honestly whether an AI agent is the right answer.